Introduction
Fiserv (NYSE: FI), a global leader in payments and financial technology, has been partnering with Iteris since 2018 in the challenge of agile transformation and the development of digital solutions.
Focused on agility in the implementation and delivery of cutting-edge technology with flexible and tailored solutions throughout the payment ecosystem, Fiserv found in Iteris the partnership of excellence to promote a culture of agile and value-driven deliveries for its business.
Scenario
By seeking our partnership, Fiserv recognized the need to develop new digital products and services at an even faster pace to stay ahead of the competition in an ever-changing market. The company had the challenge of transitioning to the use of agile methodologies because, at that time, it was crucial to adopt a more efficient strategy that would allow project delivery without compromising security and legal compliance.
“We understand that in a world that moves faster than ever, we need agility and efficiency to help our customers offer solutions that adapt to how people live and work today. Speed and constant innovation in projects of great complexity were our challenges, and we needed committed partners who came with knowledge of our culture and our level of demand and security in Brazil.” – Gilberto Rodrigues, Director of Technology Operations for Latin America at Fiserv.
Challenge
Aware of the importance of an agile approach to achieve its objectives, Fiserv sought a reliable partner specialized in this methodology for software development, scaling its products and services.
Initially, there were two challenges:
- The development of a mobile application for real-time sales and cash flow management for Fiserv’s customers used by Bin, Fiserv’s proprietary acquirer brand (Bin Management App) and by azulzinha (azulzinha App), as well as its strategic alliances (Sicredi Management App and Bancoob Management App).
- A solution for online accreditation for Bin’s acquirer franchisees to register their customers.
With the initial positive results of these projects and consistent deliveries in a short period, the company decided to expand this methodology to the entire Products and Technology area. This strategic choice demonstrated the recognition of the benefits provided by the agile approach and the desire to boost project efficiency and speed on a national scale.
“We saw the possibility of improving our processes in the agile methodology and, beyond that, demonstrating value to our customers. In addition to supporting us internally, Iteris used the methodology in prototyping credit card management in a competition process with a major player in the food retail industry. Making this initiative tangible was of great importance in winning that negotiation.” – Gilberto Rodrigues, Director of Technology Operations for Latin America at Fiserv.
Agile Transformation
With over 14 years of expertise, Iteris proposed and executed the agile transformation model through Squads, working on the adoption of methodology, training internal teams, and providing highly trained professionals ready to take on the proposed challenge. Initially, five Squads were created for different fronts, in addition to a shared Squad responsible for supporting the other teams, composed of an Agile Coach, Architect, and UI/UX. Iteris began to work from product conception to final delivery, with production support.
Fiserv then initiated a transition process, training its team and restructuring its internal processes. With the implementation of agile methodologies, projects started to be delivered in shorter cycles, allowing for a rapid response to market changes and needs. The gained trust and autonomy enabled Fiserv to operate independently in the new agile paradigm, becoming a reference in other units of the group in Latin America.
Iteris and Fiserv: Global Expansion
Based on the positive results achieved, the partnership between Fiserv and Iteris expanded geographically and to other business units, such as Software Express, a company acquired by Fiserv in 2019 in Brazil, and other operations in Latin America. Currently, there are more than 30 squads with special projects, and this expansion reflects the excellence of the services provided, strengthening the partnership.
“The difference with Iteris lies in the training of its employees with immersion that values the Fiserv culture and all the rigorous requirements of our security policies. Our partnership has been extending since 2018, and much of it is due to the fact that Iteris employees come prepared to work at Fiserv, with attention to IT processes. This helps us ensure a shorter learning curve, respecting all our standards and compliance.” – Gilberto Rodrigues.
Results
During this partnership, several other successful projects deserve recognition throughout Latin America. Here are some numbers:
- Fiserv online, a tool for Bin franchisees, Fiserv’s acquirer brand, to register their new customers with the potential to reach up to 25,000 accreditations per month.
- Gestão App, which has reached peaks of up to 5,000 simultaneous accesses.
- Gpag, an app that centralizes all financial transactions of the business in a single application, allowing for managing all receivables at hand.
- Construction of a more modern front-end for FirstVision in Latin America, offering customers productivity gains in front-office operations for credit cards.
- Development and maintenance of APIs for the prepaid product of one of the leading convenience store chains in Mexico, processing an average of 2 billion transactions per year.
- Production and support for a new European version of the Merchant Portal, serving Brazil and North Latin America.
- Building a basic Mobile Banking application that will be offered complementarily to SignatureCore through Iteris’ North American branch (Briteris).
In some of the listed projects, Iteris brought in a team of specialists in record time to enable product development and met the specific requirements of some clients in less than 60 days.
The partnership was recognized globally, and the methodology incorporated in Brazil has become a reference for other countries in Latin America and Europe.
About Fiserv
Fiserv, Inc. (NYSE: FI), a Fortune 500 company, aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve the best results through a commitment to innovation and excellence in areas such as account processing and digital banking solutions; card processing and network services; payments; e-commerce; merchant acquiring and business process management; and the Clover® cloud-based point-of-sale solution. Fiserv is a member of the S&P 500® Index and one of Fortune® World’s Most Admired Companies™. Visit fiserv.com.br and follow on social media for more information and the latest company news.
About Iteris
Founded in 2009 by Fernando Riva, Marcelo dos Santos, and Sérgio Ferreira, Iteris is a Brazilian multinational IT services company with over 100 clients from various industries in Brazil and worldwide, including Globo, Nutrien, Itaú, PagBank, and Fiserv. In 2021, the company expanded internationally and opened its subsidiary in the United States, BrIteris. In 2022, it was featured in ISG Provider Lens™ in the Agile Application Development Projects and Application Quality Assurance categories, and was named one of the best companies to work for by GPTW in the Multinational up to 999 employees, São Paulo State, and Information Technology categories. For more information, visit: https://www.Iteris.com.br/.
